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Shell Grocery 2 go Privacy Policy


What does this Privacy Policy cover?

This Privacy Policy provides information regarding the processing of personal data of individuals who use the Shell Grocery 2 go service or when visiting the Shell Grocery 2 go website

This privacy policy describes which legal entities collect the personal data of Shell Grocery 2 go customers, what personal data we collect, how and why we process it, whom we share it with, and your rights in relation to your personal data.


Who is responsible for any personal data collected?

Personal data gathered through using the Shell Grocery 2 go service is processed by Shell UK Oil Products Limited (registered number 3625633) as agent for Shell U.K. Limited (registered number 00140141) whose registered offices are both at Shell Centre, London SE1 7NA, the United Kingdom or one or more of the companies within the Shell group of companies, either solely or jointly with its affiliates within the Shell group of companies (‘Shell’) and Adams Wholesale Enterprises Limited (‘Adams Wholesale’), who are each independent data controllers. 


This Privacy Policy is supplemental to the Shell Privacy Notice and the Adams Wholesale Privacy Policy.


What personal data do we process?

Shell collects the following personal data:


Information that you provide to us – when creating your Shell Grocery 2 go account profile, we will ask for your name, e-mail address, home address, telephone number (optional) and your contact preferences.


Information that we obtain through your use of Shell Grocery 2 go services - we will collect information about how and where you use Shell Grocery 2 go services as well as aggregated information about how the website is used.


We also gather electronic device information, the website from which you linked to our website, log information, browser type and preferences, location information (with your consent), online identifiers to enable ‘cookies’ and similar technologies.


Adams Wholesale collects the following personal data:


Name, email address, vehicle registration number and details of your order.


Why are we processing your personal data?

The personal data covered by this Privacy Policy is only processed:

with your explicit consent; or

where it is necessary to conclude a transaction with you (such as payment information); or

where it is necessary for Shell Grocery 2 go to comply with a legal obligation or where the processing activity is necessary for the purposes of the legitimate interests of Shell Grocery 2 go (for example, fraud prevention and detection, maintenance and improvement of our services or adding new features to our services, pursuing legal actions or ensuring the security of the Shell Grocery 2 go service).


Where the processing is based on consent, you have the right to withdraw your consent at any time. This will not affect the validity of the processing prior to the withdrawal of consent. Where you choose not to provide us with information set out above, the only consequence is that it will affect your ability to fully use Shell Grocery 2 go.


For what purposes do we process your personal data?

We process your personal data for the purposes of:

  • maintaining and promoting contact and relationship with you;

  • account management including account verification (that is, ensuring that only you or someone you have authorised can access your account and information);

  • customer service and development;

  • performance of and analysis of market surveys and marketing strategies;

  • conducting data analysis, on your past orders so that we can offer you potential saving opportunities and promotions and contests;

  • detecting or preventing fraud;

  • conducting audits, to verify that our internal processes function as intended and are compliant with legal, regulatory or contractual requirements;

Your personal data isn’t sold to any third parties. 


Who will you share my personal data with?

Your personal data is exclusively processed for the purposes referred to above and will only be shared on a strict need to know basis with:

  • Other companies within the Shell group of companies, including to those which may be located outside of your location;

  • Authorised agents, licensees, service providers, external auditors and/or subcontractors of Shell or Adams Wholesaler;

  • A competent public authority, government, regulatory or fiscal agency where it is necessary to comply with a legal or regulatory obligation to which Shell or Adams Wholesaler is subject to or as permitted by applicable local law;


Communication and marketing

If you have consented to receive offers from Shell Grocery 2 go, you may receive offers that are tailored towards your personal preferences based on analysing your use of Shell Grocery 2 go services, your purchase history with the utilities providers and other service providers, your participation in promotions, surveys and other digital channels.


You may receive your offers by different communication channels, such as email, SMS, through the Shell Grocery 2 go portal, social media or any other digital channels used by you. You may adjust the communication preferences by contacting us at as well as through the use of the unsubscribe functionality or communication preferences for the different digital channels, if available.

Even if you have not consented to receive offers we may send you service updates and notifications that are necessary for the proper functioning of the Shell Grocery 2 go services that you use (like notifications of collection updates/changes).


If you tell us you’re happy for us to send you marketing information, we’ll send you offers and promotions based on the information we have about you.

You can change your marketing preferences on our app, website and by emailing us at


My data and rights

We aim to keep our information as accurate as possible. You can request:

  • access to your personal information;

  • correction or deletion of your personal information (but only where it is no longer required for a legitimate business purpose such as completing a transaction),

  • that you no longer receive marketing communications;

  • that the processing of your personal information is restricted;

  • combining of your personal information from different sources to create a personal profile no longer takes place; and/or

  • that you receive personal information that you have provided to Shell Grocery 2 go, in a structured, digital form to be transmitted to another party, if this is technically feasible.

Please send your request via email to


How long we retain your data 

The Shell Grocery 2 go program is a temporary program designed to support individuals during the COVID-19 pandemic. 


Personal data provided to Shell Grocery 2 go in line with this Privacy Policy will be deleted or rendered anonymous (such that it will no longer be possible to identify you) without undue delay:

  • on closure of the program; or

  • on your request that your Shell Grocery 2 go account profile is deleted;

  • after 90 days after you have last used the Shell Grocery 2 go service.

The only exceptions are when your personal data is processed as part of a financial transaction or when it is required for the detection or prevention of fraud.


Cookies Policy

We use the term “cookies” to refer to cookies and other similar technologies covered by the EU Directive on privacy in electronic communications.

Please see our cookie policy page for more information.


How can you contact us?

If you have any issues, queries or complaints regarding the processing of your personal data and this Privacy Policy please contact us at


If you are unsatisfied with the handling of your personal data by us or the manner in which your complaint has been handled, you have the right to lodge a complaint with us.  If you remain unsatisfied you can complaint to the UK Information Commissioner’s Office (ICO) in addition to any rights explained in the relevant Shell and/or Adams Wholesale privacy policies referred to above.


This Privacy Policy was last updated in June 2020.