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FAQs


 

1. How do I order using Shell Grocery 2 go?

To order using this service, visit the Shell Grocery 2 go website at www.shellgrocery2go.com. Once there, click the ‘Shop’ tab where you can select the grocery box that you want to order, choose your collection window and pay.

When it’s time to collect your order, simply drive to Shell Budgens Shoreham Airport and open your car boot. Our helpful Shell Grocery 2 go team will place your food box directly into your car boot.

You can then take your box home and use your fresh ingredients to whip up something delicious!

 

2. Which Shell sites can I order to?

This service will initially be launched as a two-week pilot programme with collection only available from Shell Budgens Shoreham Airport – Brighton Road, Shoreham-by-Sea, BN43 5LD.

 

3. What kind of products am I able to order?

Groceries can be ordered in food boxes which are available in two sizes: the essentials box and the family box. Both are packed with seasonal fresh produce such as milk, eggs, cheese, and vegetables, as well as kitchen staples.

 

4. I didn´t receive my order/something is wrong with my order. What should I do?

If you have any problems with your order, please contact the Shell Grocery 2 go team on grocery2go@shell.com.

 

5. Who has worked on this pilot?

This trial is a result of a collaboration between Shell, Adams Wholesale, Microsoft, Accenture, Avanade, Retail Realm and Cheetah Digital.  

  • Adams Wholesale is supplying the food boxes. 

  • Microsoft provided the license and set up the environment to their e-commerce platform, Dynamics 365, to fulfill the click and collect process online. 

  • Accenture and Avanade worked with the Dynamics 365 platform to design and develop the e-commerce retail store, retail back office, and collection journey on site. 

  • Retail Realm provides the license for the payment connectivity. 

  • Cheetah Digital provide the method we can engage with customers and receive feedback about the pilot. 

 

6. How long will the pilot be available for? What will happen after it finishes?

The pilot will run for two weeks. After the pilot finishes, a decision will be taken whether to continue the service and roll out the service to more Shell stations across the UK.

 

7. I’m not in the area but would like to use the service. What can I do?

While this service is only being piloted at Shell Budgens Shoreham Airport, Shell has also teamed up with Deliveroo and Uber Eats to offer home delivery of supplies from over 170 Shell service stations around the UK. This means that you can order online with Deliveroo or Uber Eats to get a variety of snacks, drinks, groceries delivered from your nearest Shell station to you at home. For more information please visit our home food delivery page.

 

8. How can I ensure that the service is safe to use in the current environment of the pandemic?

This service follows government advice and adheres to strict hygiene standards. Attendants at the collection point all wear personal protective gear and they will place the grocery food box directly into your car boot while you remain in your vehicle so that the collection is contact free.

Icon in blue showing a document to represent the hygiene standards being followed for Covid.

We are proud to support all COVID-19 hygiene standards and adhere to the government health regulations.